http://robingood.disqus.com/Professional Online Publishing: New Media Trends, Communication Skills, Online MarketingenSun, 10 Feb 2008 08:52:51 -0000http://www.masternewmedia.org/news/2006/06/27/free_phone_calls_are_a.htm#comment-138064<p>Stay away from Jajah's paid service. I've already written twice to Jajah support as a *paid customer* and have not got any response for the issues below. Now I'm planning on making formal complaints to consumer protection agencies in the US and Germany.</p><p>This is what I've been sending them:</p><p>1. Some days ago I was charging my account and wanted to credit only 10 euros, but instead ended up crediting 50 euros because of the way the top up works. I cannot afford to spend this much money in one go. Hence I would like you to reverse part of the credit, leaving about 10 euros in my account.</p><p>It would be better if you have a confirmation screen, which asks for user confirmation before processing a payment. Any website which requires payment always has a confirmation screen showing clearly the final amount to be charged BEFORE such a charge is made. This is clearly a shortcoming with your site, and something which would have prevented me overcharging my account.</p><p>2. It is strange that you store user credit card information and do not have a way to remove it. I should have a choice to remove any and all credit card information from your website. This is a violation of my privacy rights and for this alone I can take you to court.</p><p>3. The top-up function does not work correctly, because of which I had problem #1 that I've already noted above. There is no way to turn off top off. If I uncheck the box, I need to click on "pay now" and then the amount gets charged without any user confirmation. This is clearly an unfair trade practice.</p>zehawkSun, 10 Feb 2008 08:52:51 -0000