DISQUS

zehawk · 1 year ago

Stay away from Jajah's paid service. I've already written twice to Jajah support as a *paid customer* and have not got any response for the issues below. Now I'm planning on making formal complaints to consumer protection agencies in the US and Germany.

This is what I've been sending them:

1. Some days ago I was charging my account and wanted to credit only 10 euros, but instead ended up crediting 50 euros because of the way the top up works. I cannot afford to spend this much money in one go. Hence I would like you to reverse part of the credit, leaving about 10 euros in my account.

It would be better if you have a confirmation screen, which asks for user confirmation before processing a payment. Any website which requires payment always has a confirmation screen showing clearly the final amount to be charged BEFORE such a charge is made. This is clearly a shortcoming with your site, and something which would have prevented me overcharging my account.

2. It is strange that you store user credit card information and do not have a way to remove it. I should have a choice to remove any and all credit card information from your website. This is a violation of my privacy rights and for this alone I can take you to court.

3. The top-up function does not work correctly, because of which I had problem #1 that I've already noted above. There is no way to turn off top off. If I uncheck the box, I need to click on "pay now" and then the amount gets charged without any user confirmation. This is clearly an unfair trade practice.